Refund Policy

  • Return & Refund
  1. What is your Returns/Exchange policy?

7-day Return & Exchange Policy: All products are covered under our 7-day easy return policy. To maintain highest standards of hygiene and safety for our customers we do not process any returns of innerwear products. Incase if you received a damaged or wrong product, we’ll be happy to exchange it for you. If the product is tried or the tag is removed or without its original packaging, accessories, freebies they are not eligible for a refund or exchange for any category.

  1. How do I return/exchange items from my order if product is damaged?
    1. You must raise your request with our Customer Care team at 9324952677 (Monday to Saturday, IST 10:00 AM to 6:00 PM) or write to us with your order details at care@viporg.com. We will revert to you with a confirmation, depending on the items you can return. Please DO NOT return any product, before receiving confirmation from our team. We do not guarantee any credit or refund in such a scenario.

               2. We provide Reverse Pickup Option depending on the area / PIN                           code, for which the charges will be borne by us. In case Reverse                         Pickup is not possible for your area, we request you to return the                         unused product(s) encased in original packaging along with tags by                     courier at the address given below. You will get a gift coupon worth                     shipping charges against the same, which can be only redeemed at                     vipinners.com 

  1. What will it cost me to make a return?

We provide Reverse Pickup Option depending on the area / PIN code, for which the charges will be borne by us. In case Reverse Pickup is not possible for your area, we request you to return the unused product(s) encased in original packaging along with tags, to VIP Clothing Limited by courier.

  1. I have worn the garment at home for a day. Can I return it?

To maintain superior hygiene for all our customers, we do not accept                  returns of any used or tag-missing product 

  1. How much time does the return and refund process takes?
After placing your return request with our Customer Care 9324952677 (Monday to Saturday, IST 10:00 AM to 6:00 PM), it will take approximately 3 to 4 business days for our assigned courier service to pick up the product from the shipping address associated with that order. It will take an additional 3 to 4 business day approximately from receiving your returned product at our warehouse to initiating a refund request.
  1. We will keep you informed via email on your refund status. The refund to your bank or credit card account depends on your mode of payment.

         Payment Mode-Refund Method-Refund Receipt Time (After Initiation)

           Credit Card - Reverse Credit - 5 to 7 Working Days

           Debit Card - Credit in Bank Account - 7 to 14 Working Days

           Net Banking - Credit in Bank Account - 7 to 14 Working Days

           COD - Bank Transfer/NEFT - 2 to 4 Working Days

  1. How do I track the return/replacement status of my order?
Our Customer Service team will help resolve your queries